We want you to be fully satisfied with your purchase. If you’re not happy, we’re here to help.
Return Window
You can request a return or exchange within 7 days of receiving your order.
Eligibility
- Item must be unused, unwashed, and in its original condition with tags and packaging.
- Personalized/custom tote bags are not eligible for return.
- To request a return, email crustytotes@gmail.com with your order number and reason for return.
Return Shipping
- If the product is defective or incorrect, we will cover the return shipping.
- For all other reasons, return shipping will be at your expense.
Refunds
Refunds are made to the original payment method or via UPI/Bank transfer for Cash on Delivery (COD) orders.
Approved refunds will be processed within 5–7 working days after the item reaches us.